WIN A NEW 2,500KG PUMP UP PALLET TRUCK



Win a pump up pallet truck - Fork Truck Direct

Answer the following 8 questions and fax or email back and you could win a new pump up pallet truck. There is a chance to win every month.

Please find the questions in this document

The winner for April was Quantrelle

About Service Support & Customer Care

Darren - Fork Truck Direct Employee
Darren

In today's forklift truck market Fork Truck Direct regard service support and customer care as crucial to the overall success of our business.

Through inward investment, we have developed the skills and systems required to offer the highest levels of support to all our customers.

Any company looking to purchase or hire a forklift needs to consider a range of factors, as well as the product and the price...

  • can this company look after me if a problem occurs?
  • who will manage the servicing?
  • what about preventative maintenance?
  • what if my requirements change?

At Fork Truck Direct we provide high quality preventative maintenance and breakdown cover from our South Woodham Ferrers service centre. We opreate a large team of experienced field engineers who have fully equipped service vans to keep our first time fix rate as high as possible.

The Field Service Controller guides the team, operating the Service Management System (SMS) and enabling us to pre-book services and deploy engineers more efficiently. This system has proved invaluable, allowing us to improve call out time and response time on all our service and breakdown calls.

Fork Truck Direct Employee Pauline
Pauline

Our SMS provides a complete overview of all current and ongoing service jobs and can also provide a variety of reports to customers including:

  • Servicing schedules
  • Breakdown calls per site
  • Breakdown calls per truck
  • Uptime/Downtime analysis
  • Complete cost per truck
  • Complete cost per site
  • Cost audit over a given time period
  • Field Engineers with handheld PDA system - increasing efficiency and reducing paperwork
Fork Truck Direct Employee Sally
Sally

Whether you are a one truck user or fleet operation, Fork Truck Direct has the capabilities to provide superb service back-up and activity reports, giving you the ability to control your true materials handling costs.

Recently Awarded Award - Congratulations to the Fork Truck Direct team in South Woodham Ferrers

In May 2008, FTD's Steve and Jimmy collected an award from Doosan's General Manager, Tim Waples, for Sales Excellence and Brand Promotion.

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